Case Studies
Rhondda Cynon Taff Cultural Services
The Cultural Services Department operates three unique community-based multifunctional arts venues: The Coliseum Theatre, Trecynon, The Muni Arts Centre, Pontypridd and The Park& Dare Theatre, Treorci. All three offer an enviable range of live experiences through a widespread mix of performance genres. Cultural Services' developing programme of events, customer service and continuing developments in marketing, resulted in it being awarded Regional Performing Arts Centre status, one of only 13 in Wales.
Each of the three venues had a standalone, old and non feature-rich legacy phone system. Members of the public wishing to book tickets, had to call one of three different numbers and if no-one was available to take their call, the lines just rang out. When core staff needed to contact colleagues at a different location, they had to make an external call which was then routed through the operator, a process which often proved to be problematic. In addition there was no individual voice mail facility for messages to be left.
The Link School, Bath
The Link School, Bath is a special state school for girls and boys aged from four to sixteen. Pupils for whom mainstream schooling is not possible are taught in three separate learning development centres onsite, the school also has an outreach programme which enables the delivery of alternative services o nsite.
Cult Clothing - Supergroup
In September 2008 Glamorgan Telecom were approached by Super Group Holdings to discuss their demanding telecommunication needs for their Head Office in Cheltenham. With their ever increasing national and Global expansion Super Group were in need of a Telecommunications partner who could help them grow and expand their brand whilst keeping successfully in touch with both their online and telephony customer base.