Client Testimonials

It makes a refreshing change when people put pen to paper to give praise and thanks for a job well done. Recently we have received numerous comments from customers congratulating us on a professional service.

Industrial & Commercial
Public Sector Clients
Education
Health

Industrial and Commercial

Biocatalysts

"When we were considering purchasing our new telephone system, we considered the following items essential. I am pleased to reiterate that Glamorgan Telecom met or exceeded our expectations in each one of these.

Value for money
Reputable brand name equipment
Future Proof
Expandable
Easy to use

Once made, the decision to purchase from Glamorgan Telecom has proven to be the right one, as your company has added its own layer of excellence to the installation process. This included:-

Understanding our requirements precisely
Recommending the detailed solution to meet our needs
Excellent collaboration with service provider
Installing exactly when you said you would
Providing excellent training to our staff
Assisting us with post-installation requirements
Being on hand whenever we’ve needed you

The tie-in with Circle IT, your partner company, has worked very well, with issues being resolved very quickly.

I’ll take this opportunity to thank everyone again at Glamorgan Telecom and Circle IT for assisting us in making our recent relocation to brand new premises a resounding success."

Yours sincerely,

Mike Clay

General Manager

Phase 3 Electrical

"Your trainer was most helpful and friendly", "Very pleased with our new system and the overall service you provided"

Richard H Powell

Richard H Powell and Partners are state of the art suppiers and installers of high end office furniture under the name of RHP Office Furniture, exclusive distributor of Hänel automated storage systems across the UK and Ireland under the name of ISA Indastore Ltd and supplier of racking and shelving systems to offices and
warehouses across Cardiff and South Wales as RHP Racking.

They are supplier of office furniture solutions to the National Assembly for Wales.

It was of the utmost importance when it came to replacing their old Avaya Index telephone system that the system they bought was at the forefront of technology and that the handsets mirrored the quality and advanced technology they were offering in the furniture they were supplying.

It was for this reason they decided to go with Glamorgan Telecom Limited and the Mitel 3300 Communications Platform.

Weekes Brothers Ltd

"A smooth transition from old system to new. Found the staff I personally dealt with efficient and friendly."

Celtic Steels

Everything went well we were left informed at all stages, Glamorgan Telecom made the changeover hassle free and I would have no hesitation in recommending them.

City Special Waste

Efficient, professional and friendly.

M.W.M. Motors

Engineers were quick, clean and professional. I have been very pleased with the entire process from start to finish and all aspects have been covered without any problems.

Shor Line

It was a pleasure to deal with Glamorgan Telecom from the first sales meeting right through to the training on the new system. Any problems we did encounter were efficiently dealt with, we would have no hesitation in recommending GT to any future possible customers.

Tamacrest

Excellent service, from the very start GT went out of their way to ensure everything ran smoothly, even now everything is installed we know GT are at the end of the phone.

Withers

Extremely efficient and friendly, easy to understand

Public Sector

Cwmbran Community Council

The sales representative was very helpful and informative. Training very good, friendly and professional. We are very satisfied due to the sales consultants excellent foundation.

Gwent Magistrates Court Committee

"Glamorgan Telecom has been the preferred supplier of our telephone network requirements since 1997.

We find them to be competitive, professional and extremely proficient in all aspects of communications technology, especially their engineering team which is always prompt, courteous and very knowledgeable.

Communication is a critical element to the overall performance of the Gwent Magistrates operation.

Glamorgan Telecom are consequently an invaluable resource and a very responsible and attentive ‘business partner’. They ensure we are always operating at the leading edge of voice technology."

Swansea Housing

Swansea Housing are a non-profit making organisation registered with the National Assembly for Wales. They recently changed their name from Swansea Housing Association to Coastal Housing Group Limited.

They provide homes in the Swansea and Neath Port Talbot areas for a wide variety of people of different age groups, many with different needs and accommodation preferences.

They are managed by an unpaid voluntary Board of Management. Paid staff led by the Chief Executive carry out the day to day work of the Company.

The company owned an old Avaya Index system which had about 70 extensions and ran a small call centre of about 20 agents.

They wanted a phased approach to the installation and not a big bang scenario so it was decided to install the Mitel 3300 Communication Platform with a DPNSS network connection to the Avaya which allowed them to have the phased implementation they required.

As important as the phased implementation was the ability to include the Neath office to the system to enable all emplyees to be part of the same communications platform no matter which office they were working from.