Solutions - Customer Maintenance
Part of our commitment to our customers is to ensure we provide the highest level of service possible.
We offer a wide range of maintenance and support packages to suit all your individual needs.
In the event of a system issue, our office based technical staff, are able to dial into your site remotely and deal with around 75% of support requests 'down the line', this not only reduces the disruption to you our customer but also reduces the time to fix the fault.
At Glamorgan Telecom our team of qualified engineering staff are solely dedicated to servicing and maintaining the telephone equipment we supply. Each highly trained technician is equipped with specialist tools, key spare parts and a standard of knowledge that is unsurpassed in the industry.
Typical Levels of Cover include:-
Standard
Monday to Friday 0900-1700 (Excluding Public Holidays)
Extended
7 days a week 0900-1700 (Excluding Public Holidays)
24/7
24 hours 365 days
However, we are able to tailor maintenance and support packages to suit your individual requirements if different from the above.