30/01/2019

If you feel like you’re losing control of your telecoms costs or you suspect you’re not getting everything you should be from your supplier, it could be time to consider the switch. Although switching suppliers can be headache, that’s not to say it isn’t worth doing. After all, an outdated system or sub-standard levels of support can negatively impact your business, affecting everything from customer service to employee productivity.

With so many telecoms companies out there, it can be difficult to know where to start. That’s where we’re here to help, with a handy guide detailing the all-important signs it’s time to change your telecoms provider.

1. Poor Service

Do you struggle to get through to your provider with support requests? Being unable to reach your supplier when you need to shows a lack of understanding for the serious impact that downtime can have on your business.

At Glamorgan Telecom, our commitment to our customers is evident in the proactive nature of our support team. Our dedicated Help Desk offers the highest levels of service, ensuring that should you have a query with your account or a problem with your system, it’s dealt with immediately. We also provide guaranteed response times for your peace of mind.

2. Outdated Technology

A good telecoms company should keep you up to date with industry developments and advise which would be of advantage to your business and its requirements. If they don’t, you could be missing out on the many benefits that new technology can offer.

At Glamorgan Telecom, we’re proud to champion the latest in modern technology and only recommend solutions that will future-proof your business. Our bespoke hosted solution, for example, is built to support your unique businesses requirements whilst helping you to evolve with the latest communication developments. Its feature set will provide your team with the tools they need to do a great job, whether they’re based in the office, at home or working remotely.

3. Customer Care

If you’re left feeling dissatisfied with the levels of care you’re receiving from your current telecoms supplier, then it’s time to look for a company who can better meet your needs.  

At Glamorgan Telecom our service covers all bases, from the development and installation of your solution to after-sales support and in-house training that ensures your team get the most from your new system. We assign each of our customers a dedicated account manager who is always on hand when they need help, advice or simply a second opinion. We also meet with you annually to review your account and ensure your system continues to meet your business requirements.

4. Meeting User Requirements

It’s key that your telecoms provider understands your business needs and can develop solutions that can properly meet them, this includes adding supplementary features and functions that you may require as your business grows.

At GT, we provide a variety of innovative add-on features and software that can help take your business communications to the next level. For example, if call volumes grow, the implementation of auto-attendant will help direct incoming traffic to the correct department, or if employees require the functionality to work remotely or on the move, we have the mobility applications available to facilitate this.

5. Cost Savings

Whilst you may be think that switching suppliers is expensive, rest assured that cost efficiencies will soon be achieved in the long run. Migrating your communications to the cloud is an investment, however the business proficiencies it provides will far outweigh the costs. This can include everything from free calls to local numbers and reduced line rental, to business continuity and the overall future-proofing of your technology.

If you’d like to find out more about switching your telecoms provider, get in touch today.