16/01/2019

Toll fraud, or telephony fraud, costs the UK an estimated £1.2 billion every year. This illegal activity involves hackers gaining access to your telephone system in order to make numerous fraudulent calls, often to premium-rate and international numbers.

The UK is the third most targeted country in the world with each victim of toll fraud paying an average of £10,000. Cyber criminals are continuously looking for ways to hack systems and exploit telephone lines and unless your business is vigilant and applies the necessary security features, you’re unlikely to be protected against the threat of toll fraud.

Although it’s a very serious problem, the good news is that are there are preventative measures that can be taken to mitigate the impact on your business. These include:

Account monitoring

It’s very important to regularly review traffic coming both to and from your business. At Glamorgan Telecom, our customers can benefit from a 24/7 fraud monitoring service provided via our network partner, Cablestream. We monitor your account and call logs and when anomalies are detected, our Support Team are alerted and will contact you to help mitigate the impact of fraud on your business.

In addition to this, you can also install fraud applications onto your telephone system to further monitor and identify calls that could be deemed as fraudulent.

Password protection

To ensure the highest levels of security, all passwords for the telephone system and voicemail applications should be strong and changed on a regular basis. Default system passwords like ‘1234’ are not acceptable. If you need advice about changing your system passwords, please don’t hesitate to get in touch with our Support Team who will be happy to help. 

Employee education

Educating your team on the seriousness of toll fraud, as well as the precautions they can take to help prevent it, should be top of your list. After all, the system is only as strong as its users.

Unfortunately, even with precautions hackers can still get into your system and the subsequent phone bills can cost thousands so it’s important to keep vigilant. If you would like more information about toll fraud and how to protect your business, get in touch with one of our experts today.