Sinclair Finance & Leasing is a specialist vehicle hire company offering competitive finance and leasing options on an impressive variety of quality motor vehicles. By tailoring their packages to meet the financial needs of the individual, Sinclair always ensure their customers drive away with the best car to suit their budget.

Brief

Relocating to Bridgend, the priority for Sinclair was to regain control of their phone system as they migrated away from their Group Headquaters. A reliable solution for their communication and telephony needs was necessary in order to streamline business processes, improve customer service and grow revenues.

Solution

To install a new telephone system to improve the customer experience and internal communications

To install a control system with a variety of flexible features, to oversee usage and report on unanswered calls

To implement Click to Dial software to streamline the calling process

To provide an upgrade to SIP, substantially reducing ongoing call charges and improving connectivity

Result

Due to the innovative call recording and monitoring tools provided, Sinclair Finance & Leasing now benefit from improved communications, both internally and with customers. Fewer missed calls have enabled greater efficiency across the business by improving the customer experience and eliminating missed opportunities. Furthermore, the introduction of SIP Trunking has streamlined the business, ensuring ease of service as well as increased levels of productivity, call control and flexibility.

Testimonial

"It was important for us to choose a local company who we could trust and Glamorgan Telecom have always been a pleasure to deal with. Their proactive nature is demonstrated by their ability to recommend and action the best solutions to ensure the efficient and effective running of our business. If we ever experience a problem, an engineer will be on site quickly and with minimum disruption to our service. I have and I would recommend to other businesses."

Kerry Thomas, Managing Director