Rhiwbeina Primary School prepare their students for the responsibilities of a fast-paced world. They pride themselves on providing a caring, secure and challenging learning environment, coupled with a wide and structured curriculum, to guarantee progression for each and every pupil.


An existing BT phone system, consisting of just six handsets and five extensions, was limiting the productivity and flexibility of the school. Improving communications through the installation of additional classroom handsets was a priority to enable the efficient interaction of staff, pupils and parents. Also highlighted was the need for a call recording and reporting solution to actively manage call handling whilst providing essential security and stability.


To install a new phone system and increase capacity to encompass a variety of smart features

To implement a new cabling structure to run back to a central cabinet location

To install call monitoring and recording software to record call activity and oversee usage

To install a standard handset in every classroom

To install a control system on reception with front end answering to direct and monitor calls


Working closely with Rhiwbeina Primary, Glamorgan Telecom were able to develop and deploy a new telephone system to increase both productivity and flexibility across the school. The inclusion of additional handsets has enabled teaching staff to communicate without the need to leave classrooms, improving pupil safety and minimising disruption at the same time. Senior staff also benefit from a variety of call management solutions, improving the efficiency of both internal and external communications. 


"Choosing Glamorgan Telecom was an easy decision for us. Their costs, call charges and overall service are extremely competitive and have helped us to achieve maximum productivity and efficiency throughout our business. Their team respond quickly to any queries or requests whilst our Account Manager, Andy Brown, will always make time to visit us to ensure we are satisfied. Your trainer, Gemma, is also a credit to the company, providing assistance and support whenever we need it."

Alyson Bricknell, IT Manager