Based in the small town of Chepstow, Moon & Co are an independently owned and operated estate agency offering home buyers and sellers a comprehensive service. With a variety of properties available across South Wales and the South West, including everything from single bedroom apartments through to vast country houses, they promise something to suit every budget.

Brief

The estate agency's main priority was the need to enhance communications across the business along with improving customer service, streamlining business processes and saving money on their current line rental and call packages. An adaptable, future-proof solution was essential to ensure Moon & Co's continued success in a competitive industry. 

Solution

To install a new telephone system to improve customer experience and develop communication processes

To provide an upgrade to SIP, improving connectivity and enhancing flexibility while providing impressive savings on ongoing call charges

To include night service messaging to accurately direct customers calling out of hours

Result

Through the implementation of SIP Trunking, Glamorgan Telecom has transformed Moon & Co's communication infrastructure . The business now has the advantage of increased levels of customer service, productivity and efficiency, helping to maximise KPI's and profitability across the board. The installation of a scalable solution has also enabled Moon & Co to benefit from a significant reduction in their line rental and call package expenditure.

Testimonial

"The team at Glamorgan Telecomm were prompt, helpful and detailed in each stage of the process, from the initial proposal through to installation and maintenance of our system. Any issues that have arisen have been dealt with promplty to ensure minimum disruption for our business and further demonstrating their high levels of service. We have recommended Glamorgan Telecom to other businesses in our area with absolute confidence."

Jon Benham, Area Lettings Manager