Maintenance & Support
At Glamorgan Telecom, we’re passionate about delivering quality and excellence. And this doesn’t stop after the installation of your new phone system.
From the moment you partner with us, we’re there to offer dedicated guidance and support with a service that covers all bases, from the development and deployment of your new telephone system to on-going after-sales support for your users.
Our experienced Technical Team work to the highest levels of service and offer guaranteed response times. This means you can rest assured that should the unthinkable happen, we’ll be on hand to get you back up and running.
All of our Engineers and Technical Advisors boast the knowledge and skills required to ensure problems are fixed first time in the majority of cases. To minimise disruption, we will remotely access your system to assess and troubleshoot issues, allowing your business to focus on what’s important.
We also provide professional onsite telecoms training, ensuring your team are confident with the operation and features of your new telephone system. For more information on our maintenance and support packages, please get in touch.
What you get with GT
- Guaranteed response times
- Minimum disruption in the unlikely event of a system fault
- End user training to help you make the most out of your system
- Business continuity
- Above average first-time fix rate